• On line, real time stock and dispatch management
• Up to the second stock information
• Real time order-well update, to ensure orders are immediately available for picking
• Customer contact management
• Carrier integration
• Straightforward deployment
• A fully hosted solution that is supported 24 x 7
• Returns management and integrated replacement processing
• Pick wave optimisation to ensure efficient dispatch processing

Background

In our present business climate, where service levels and reputation are vital components to ensure the success of your business, we understand that the fulfilment of goods plays a crucial role in the future prosperity of your company. Providing fast and efficient solutions to satisfy all of your order processing, stock management and dispatch requirements, our software can be seamlessly integrated with our webshop e-commerce service or alternatively can be used in conjunction with your existing website.

System Features

Optimal Goods In & Put Away Processing

To support effective resource planning our software gives you total visibility of expected goods inwards by incorporating a comprehensive facility which recommends appropriate ‘put-away’ locations to ensure sensible product groupings. For optimum warehouse efficiency our sophisticated system prioritises the location of best sellers so that they are stored within the closest proximity to the dispatch area.

Real Time Picks & Dispatches

Once sold products are immediately available for picking therefore orders can be readily dispatched just minutes after being placed. Our software advises you of high volume items maximising efficiency for best sellers. In addition you can dynamically create efficient pick waves or if required use the  ‘pick by order’ function.

Complete Product Traceability

Intelligent barcode tracking ensures all dispatches are logged in the system and are automatically associated with the carrier consignment number to give visibility of customer orders through the carrier network.

Customer contact management

The customer contact management module ensures staff have up to date visibility of the status of each order, search mechanisms mean that customer records are accessed quickly. Configurable customer contact queues generate outbound call lists or check lists to be actioned by contact centre staff.

Integrated Returns Function

Easy to use returns processing ensures that replacements and exchanges become high priority for re-dispatch whilst the workflow system ensures that refunds are managed efficiently through our integrated returns processing facility.

Management Information

The system provides a range of standard reports which are available through a web browser and can be downloaded into spreadsheets. 

Security

The security module enables you to control which users have access to which modules. Transaction logging provides full traceability for all actions taken on the system.